Privacy Policy
Last Updated: November 10, 2025
This Privacy Policy explains how Wild Fortune Casino ("we," "us," or "our") collects, uses, stores, and protects your personal information when you use our website wildfortune.io and related services.
By creating an account and using our services, you agree to the terms outlined in this Privacy Policy. If you do not agree with any part of this policy, please do not use our services.
Information We Collect
Personal Information
When you register an account, we collect:
- Full name and date of birth
- Email address and phone number
- Residential address
- Payment information (card details, e-wallet accounts)
- Government-issued identification documents (for verification)
- Username and password
Technical Information
We automatically collect certain technical data when you visit our site:
- IP address and geographic location
- Browser type and version
- Device information (mobile, desktop, operating system)
- Cookies and tracking technologies
- Pages visited and time spent on site
- Referring website or source
Transaction Information
We maintain records of all financial transactions including:
- Deposit and withdrawal amounts
- Payment method used
- Transaction dates and times
- Gaming activity and bet history
- Bonus claims and wagering progress
How We Use Your Information
Account Management
- Create and maintain your player account
- Verify your identity and age (18+ requirement)
- Process deposits and withdrawals
- Provide customer support services
- Communicate important account updates
Legal and Regulatory Compliance
- Comply with licensing requirements under Curacao eGaming authority
- Prevent fraud, money laundering, and underage gambling
- Conduct Know Your Customer (KYC) verification
- Maintain transaction records as required by law
- Respond to legal requests from authorities
Service Improvement
- Analyze usage patterns to improve user experience
- Personalize gaming recommendations
- Develop new features and services
- Troubleshoot technical issues
- Monitor site performance and security
Marketing Communications
- Send promotional offers and bonus notifications (with your consent)
- Provide updates about new games and features
- Deliver personalized marketing based on your preferences
- Conduct surveys and gather feedback
Note: You can opt out of marketing communications at any time through your account settings or by contacting support.
Data Sharing and Third Parties
We Share Your Information With:
Payment Processors - To process deposits and withdrawals securely. We work with licensed payment service providers who maintain their own security standards.
Game Providers - Software developers (NetEnt, Evolution Gaming, Pragmatic Play, etc.) receive limited data to deliver gaming services and maintain game integrity.
Verification Services - Third-party KYC providers help verify your identity and prevent fraud. They operate under strict data protection regulations.
Legal Authorities - When required by law, court order, or regulatory request, we may disclose information to government agencies or law enforcement.
Service Providers - Technical service providers, hosting companies, and analytics platforms that help us operate our website and services.
We DO NOT:
- Sell your personal information to third parties
- Share your data with unaffiliated marketing companies
- Disclose your gaming activity publicly
- Provide your information to data brokers
Data Security
We implement industry-standard security measures to protect your personal information:
Technical Safeguards
- SSL Encryption - All data transmission uses 128-bit or 256-bit SSL encryption
- Secure Servers - Data stored on protected servers with restricted access
- Firewalls - Network security systems prevent unauthorized access
- Regular Audits - Security systems undergo periodic testing and updates
- PCI DSS Compliance - Payment processing meets Payment Card Industry standards
Organizational Safeguards
- Staff access limited to necessary personnel only
- Confidentiality agreements with all employees and partners
- Regular security training for team members
- Incident response procedures for potential breaches
Important: While we implement robust security measures, no online system is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy and comply with legal obligations.
Retention Periods
- Active Accounts - Information retained while account remains active
- Closed Accounts - Data retained for minimum 5 years after closure per regulatory requirements
- Transaction Records - Financial data retained for 7 years minimum for compliance and tax purposes
- Marketing Data - Removed upon opt-out request or after 2 years of inactivity
After retention period expires, personal information is securely deleted or anonymized.
Your Privacy Rights
Depending on your jurisdiction, you may have certain rights regarding your personal data:
Access and Portability
- Request copy of personal data we hold about you
- Receive your data in portable format
- View transaction history through your account dashboard
Correction and Update
- Update personal information through account settings
- Request correction of inaccurate data
- Contact support for assistance with updates
Deletion and Restriction
- Request account closure and data deletion
- Object to certain data processing activities
- Restrict processing in specific circumstances
Note: Some rights may be limited by legal obligations to retain certain information for regulatory compliance.
Exercising Your Rights
To exercise any of these rights, contact us at:
- Email: [email protected]
- Subject line: "Privacy Rights Request"
- Include: Your username, registered email, and specific request
We will respond to verified requests within 30 days.
International Data Transfers
Wild Fortune operates internationally. Your information may be transferred to and processed in countries other than your residence, including locations where data protection laws may differ.
When transferring data internationally, we ensure appropriate safeguards are in place:
- Standard contractual clauses with service providers
- Adherence to recognized data protection frameworks
- Verification that recipients maintain adequate security measures
Children's Privacy
Wild Fortune services are strictly for individuals 18 years or older. We do not knowingly collect information from minors.
If we discover that personal information of a minor has been collected, we will immediately:
- Terminate the account
- Delete all associated personal data
- Prevent future access to services
If you believe a minor has accessed our services, contact us immediately at [email protected].
Changes to Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations.
When we make material changes:
- Updated policy will be posted on this page
- "Last Updated" date will be revised
- Significant changes will be communicated via email
- Continued use of services after changes constitutes acceptance
We encourage you to review this policy regularly to stay informed about how we protect your information.
Contact Us About Privacy
For questions, concerns, or requests regarding this Privacy Policy or our data practices:
Email: [email protected]
Subject: Privacy Policy Inquiry
Response Time: Within 30 days of verified request
When contacting us about privacy matters, please include:
- Your full name and username
- Registered email address
- Detailed description of your inquiry or request
- Any relevant documentation
Acceptance of Policy
By creating an account and using Wild Fortune services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
If you do not agree with this policy, you must not use our services and should request account closure if you have already registered.
This Privacy Policy is effective as of November 10, 2025.
